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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Tim Richey

June 19, 2026

5  out of  5
rating by Tim Richey
"We moved to TN and needed insurance for our house and vehicles. An internet search showed Chuck and his team were excellent so we chose them and do not regret it."
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Cindy Steele

June 17, 2026

5  out of  5
rating by Cindy Steele
"Hands down the best insurance agency in Tennessee. Since we moved to this state they have covered three homes and srveral cars. They are helpful and thorough."
We responded:
"Thank you for the amazing review, Cindy! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
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Michelle Hooper

June 11, 2026

5  out of  5
rating by Michelle Hooper
"Chuck and his staff are by far some of the friendliest folks I’ve met! They will all help you anyway they can, anytime you call!"
We responded:
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us here at State Farm Agent Chuck Yarbrough’s Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help!"
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Margarita Renegar

June 7, 2026

5  out of  5
rating by Margarita Renegar
"Chuck Yarbrough worked very hard for us during a stressful and timely matter and we greatly appreciated it. There was immediate follow-up and follow-thru and the service-again was greatly appreciated. Thank you for taking time and concern to take care of us!! : )"
We responded:
"Wow, thank you for the 5-star review, Margarita! We deeply appreciate your support! If you ever need any help or have any questions on anything insurance related, please do not hesitate to get in touch!"
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Melinda Ganus

June 2, 2026

5  out of  5
rating by Melinda Ganus
"Chuck Yarbrough State Farm Insurance is the absolute best. Chuck and his team have helped my family with our insurance needs for well over 10 years. Chuck always has our best interests in mind and keeps us updated on any changes that we may need. He is clearly an expert and more interested in his customer needs than anything else. We have home, jewelry, vehicles, water sports equipment, etc. with him m, so our insurance can be complicated. Chuck and his team guide us seamlessly through all of it. Chuck and his personnel respond immediately any time we have questions and he is always looking for ways to save us money! You cannot go wrong with Chuck Yarbrough State Farm!!!!"
We responded:
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us here at State Farm Agent Chuck Yarbrough’s Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help!"
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Joel Privett

May 13, 2026

5  out of  5
rating by Joel Privett
"Friendly staff and they provided great service."
We responded:
"Joel, thank you for your wonderful review of State Farm Agent Chuck Yarbrough’s Team!"
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Titas & Marjorie Dubininkas

April 16, 2026

5  out of  5
rating by Titas & Marjorie Dubininkas
"We have worked with Chuck, Makenna, and Sarah Jane throughout the process of cancelling my late father’s home and auto policies. We ended up switching over our 3 vehicles and home policies to State Farm because we were so impressed with the service they provided and how much money we had saved in doing so. They are always helpful, timely, and so was to work with. We highly recommend this office to anyone who is on the fence or looking to change their policy provider!"
We responded:
"We are so sorry for the loss of your Dad! I'm glad that we could make the process as simple as possible for you! Thank you for your business!"
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Evelyn Wheeler

April 3, 2026

5  out of  5
rating by Evelyn Wheeler
"A neighbor suggested I contact Chuck because he knew I was looking for a new agent, and he feels Chuck is exceptional.
Chuck was prompt and pleasant as we went through the process of setting up a meeting.
I have bought insurance for over 50 years and have never had an agent take the time Chuck did when we sat to review my policies.
He was methodical, patient, clear and never ruffled at my questions or wonderings.
Professional and efficient in every regard.
His staff was also prompt and pleasant. Which, I believe, is a reflection of Chuck.
I highly recommend Chuck Yarbrough."
We responded:
"Evelyn, Thank you very much for your kind words! I am always grateful when clients come in to meet with me to review their insurance and discuss their needs. I'm thrilled to hear that you appreciate my efforts! Thank you!"
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Shawn Roach

January 7, 2026

5  out of  5
rating by Shawn Roach
"Always go above and beyond to meet my needs."
We responded:
"Shawn, Thank you very much for your review! I greatly appreciate your business!"
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Todd Cothran

December 10, 2025

5  out of  5
rating by Todd Cothran
"We have had nothing but an amazing experience with Chuck Yarbrough. We recently had a significant claim to our home and State Farm stood by us and were great to work with!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Anna Harrington

November 27, 2025

5  out of  5
rating by Anna Harrington
"Overall, very nice people to deal with (I wish the State Farm home office was as competent). I'm glad I signed with them."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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DJ Jones

November 3, 2025

5  out of  5
rating by DJ Jones
"Love chucks State Farm team. Always hear a cheerful voice and they always try to get the best rates possible always make sure you’re satisfied and took care of. Been a loyal customer a long time and plan on continuing that for a long time to come. If your shopping around for insurance call chuck and his team I doubt you will have to look any farther and can start a great relationship with them."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Kim Cromer

October 29, 2025

5  out of  5
rating by Kim Cromer
"Amy is such a blessing! She addresses my concerns promptly. She provides excellent service and communication! So thankful for her!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Julie Thomison

October 3, 2025

5  out of  5
rating by Julie Thomison
"Tina is absolutely amazing! She has helped me countless ways. They are always so kind and very quick to respond!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Paul Van

September 22, 2025

5  out of  5
rating by Paul Van
"Simple handled very professional"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Elizabeth Hickman

August 29, 2025

5  out of  5
rating by Elizabeth Hickman
"Loyal client to Chuck Yarbourough - State Farm Insurance. I've had insurance coverage with them since 2012 and never once had an issue. All positive and respectful service."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Chris Rockefeller

August 28, 2025

5  out of  5
rating by Chris Rockefeller
"Always super friendly and helpful staff!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Courtney Watts

May 9, 2025

5  out of  5
rating by Courtney Watts
"Chuck and his team are the absolute best! They have taken care of our family for many years, and we are thrilled with their support and service."
We responded:
"Thanks Courtney! I greatly appreciate you and your family's business! You have a great family!"
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Margie Barmer

April 3, 2025

5  out of  5
rating by Margie Barmer
"I recently called Chuck to tell him the windshield in our truck had a crack. He took my informationa and said he would refer us to Arrow Glass. Chuck took care of everything and I had call from Arrow within 30 minutes. We set a time for them to come and they were exactly on time, courteous and professional. We appreciate the way Chuck takes care of all our insurance needs with our house and both vehicles. Thank you, for your professionalism."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Macy Hawkins

February 26, 2025

5  out of  5
rating by Macy Hawkins
"Chuck is a kind, thoughtful, and professional agent that wants to do right by his customers."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Mrs. K

December 18, 2024

1  out of  5
rating by Mrs. K
"Never called us back for a homeowners insurance quote the lady that answers the phone said they'd call us back they never did ."
We responded:
"Dear Mrs. K,

I hope this message finds you well. I wanted to follow up regarding your recent attempt to reach our office. Unfortunately, I have been unable to locate any records of your call in our system.

Could you please contact us at your earliest convenience at 423-842-3700? Providing us with your telephone number or other contact information will help ensure that we can address any issues and improve our customer service procedures to prevent this from happening in the future.

Your satisfaction is very important to us, and we are grateful for your interest in State Farm for your insurance needs. We can provide you with a quote within minutes once we are in touch.

Thank you for your understanding, and we look forward to assisting you. Wishing you a Merry Christmas and a happy holiday season.

Best regards,
Chuck Yarbrough, Agent
State Farm
423-842-3700
chuck.yarbrough.p6j2@statefarm.com"
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Michael Stiles

November 25, 2024

5  out of  5
rating by Michael Stiles
"Outstanding service. Staff very knowledgeable and friendly couldn’t ask for better service. I would highly recommend Chuck Yarborough to anyone needing car or Home or life insurance."
We responded:
"We're thankful for your feedback! It's our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! Thanks!"
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Gregg Crowe

October 1, 2024

5  out of  5
rating by Gregg Crowe
"Chuck and the entire team have been fantastic to work with! A special shout-out to Kathleen and the excellent customer service! Our family has had many changes over the last year or so and Kathleen has assisted on every occasion with unmatched professionalism and care! Thanks again to the Yarbrough team! Well done!!"
We responded:
"Thank you so much for sharing your experience with others! I greatly appreciate you and your family’s business all these years! "
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venkata palanati

August 13, 2024

5  out of  5
rating by venkata palanati
"This group provided me the exceptional service for my insurance needs. Thank you team"
We responded:
"Thank you for the kind words and your business! Kathleen’s persistence really paid off! Please let us know if there’s anything else we can do!"
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Brian Carr

July 20, 2024

1  out of  5
rating by Brian Carr
"We signed up with this office when we moved back to the area. State Farm has increased rates by $30 a month every 6 months since. That’s not the issue with this office, however. My wife started a small business and called to get insurance on her commercial vehicle as well as other insurance services needed. Chuck passed her off to someone who had zero knowledge and who did not get back to her after 2 weeks. You can’t have that kind delay when starting a business. Chuck was very rude and condescending to my wife when she called to tell him about this. She went elsewhere for the business and we’ve gone elsewhere with our personal needs as well."
We responded:
"Brian, I'm so sorry that we didn't respond as you would have liked. I am sorry if I offended your wife! It was certainly not my goal. I care deeply and want to do a great job for my clients. We will work harder to do a better job! "